Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
eShoppingTown.com.au does not accept phone payments however there are many “Offline” payments options available including direct bank transfer, direct deposit, cheque and money order. You can select your preferred payment option at check out. If you choose an offline payment option, you will be prompted to print out your order details and payment option details to send together with your preferred payment method. Please read our Payment Methods section for more info.
Is it safe to use my credit card to pay for order on your site?
Yes, it is. eShoppingTown.com.au uses PayPal as our credit card gateway. PayPal - an eBay Company was founded in 1998. PayPal is the global leader in online payment solutions with 100 million account members in 55 countries around the world. When transacting via PayPal secure server, your credit card are encrypted using PayPal's state-of-the-art data security encryption technology before being sent over the internet. Your credit card number is handled by PayPal. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our offline payment methods.
When do you charge my credit card?
All online credit card orders are charged up front, at the time the order was made. We do this to validate the order and to ensure that all stock is pre-purchased. Paying up front also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
What if I am not happy with my purchase?
If you are not happy with your product for any reason, eShoppingTown.com.au is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened. Please read our Returns & Refunds section for more info.
How much does delivery cost?
eShoppingTown.com.au uses Australia Parcel Post for delivery and we calculate shipping cost according to Australia Post's schedule of fees.
How long will it take to receive my order?
Your order should be delivered within 7 business days depending on your location.
My delivery hasn't arrived within the expected time frame. What happens now?
If you feel that your parcel has not arrived within the expected timeframe then please contact us and we will investigate further and keep you informed as soon as possible.
I placed my order today, but my account status says it has not been dispatched. Why is this?
We updates members' account and sends email notice twice a day. When your order is dispatched, your member account status is updated to display that your parcel has been dispatched and a email will arrive in your register email address shortly after.
What do I do if I have forgotten my account password?
Click on Sign in on top of the page, then you will be sent to the login page. Once you arrived on the login page, you will see the "Forgot your password?" link is at the login screen. You will receive an email with a temporary password and you can change your password after you logged in to your account.
What do I do if I do not have access to my registered email address?
Please contact us on 02 9585 0658 and we will verify your details and assist you over the phone.
Can I change my account details?
Yes, you can. To make changes to your account details, log-in to "Your Account" using your current email address and password. Once logged in you are able to change your email address, password and billing details. Simply update the appropriate fields and click on “Change” to save the changes.
My question is not answer here, what do I do?
Pleaes contact us by phone or email and will assist you as soon as possible.